Terms & Conditions

CleanFold provides professional laundry, washing, drying, and folding services for business use only. This includes, but is not limited to, uniforms, staff workwear, towels, bed linen, and other items used in a commercial context. Personal laundry is not accepted. Specific service details, item categories, and frequencies are confirmed in writing before the start of the agreement.

For business clients, CleanFold selects the most suitable detergent for each order based on fabric type, stain level, and care requirements. This may include professional-grade or conventional detergents rather than eco-friendly alternatives, depending on what delivers the best result. If you have a specific detergent preference, please inform us in advance.

3.1 Pickup and delivery schedules are agreed upon in advance and confirmed in writing.

3.2 The Client is responsible for ensuring laundry is properly sorted, bagged, and ready at the agreed time and location.

3.3 CleanFold will make reasonable efforts to meet agreed schedules. In the event of delays due to circumstances beyond our control (traffic, weather, public holidays), CleanFold will notify the Client as soon as possible.

3.4 Items not ready at the agreed pickup time may result in a rescheduled pickup, which CleanFold cannot guarantee within the same day.

3.5 Delivery is made to the agreed location only. CleanFold is not responsible for items after confirmed delivery.

3.6 Upon receipt, all laundry is weighed and items are counted for completeness and transparency. The Client receives a confirmation of this via WhatsApp.

3.7 All orders can be viewed at any time through the business portal.

4.1 Pricing is based on the agreed rate card or service plan. All prices are stated in Indonesian Rupiah (IDR) unless otherwise agreed.

4.2 Invoices are issued as agreed in the service plan and must be paid within 14 days of the invoice date.

4.3 Payment can be made via QRIS, bank transfer, or other methods as agreed. Payment details are stated on each invoice.

4.4 Late payments may result in a service hold until the outstanding balance is settled. CleanFold reserves the right to charge a late payment fee of 2% per week on overdue amounts.

4.5 Prices are subject to review with 30 days' written notice.

5.1 CleanFold handles all items with professional care. However, we are not liable for: pre-existing damage, wear, or stains not reported at pickup; damage caused by manufacturer care label instructions not being followed by the Client; items not suitable for standard laundry processes (e.g., delicate fabrics requiring specialized treatment); natural fading or shrinkage due to fabric type.

5.2 Stain removal is never guaranteed. CleanFold will make reasonable efforts to treat stains, but results depend on the nature of the stain, fabric type, and time elapsed since the stain occurred.

5.3 If damage is caused by CleanFold's negligence, our maximum liability is limited to 5 times the service cost for the affected items, or replacement of the item at a value agreed by both parties, whichever is lower.

5.4 Any claims for damage must be submitted in writing within 48 hours of delivery. Claims submitted after this period will not be accepted.

5.5 CleanFold is not responsible for items lost after confirmed delivery.

6.1 The Client is responsible for checking items before handover and reporting any pre-existing damage or stains at the time of pickup.

6.2 Items containing valuables (cash, jewelry, electronics, etc.) must be removed before pickup. CleanFold is not liable for any valuables left in laundry items.

6.3 The Client agrees not to include items that are heavily contaminated with hazardous materials (e.g., chemicals, medical waste, sharp objects).

7.1 Either party may terminate this agreement with 30 days' written notice.

7.2 Cancellations are allowed and must be communicated before the agreed pickup time.

7.3 CleanFold reserves the right to suspend or terminate services immediately in the event of non-payment or a material breach of these terms.

7.4 Outstanding invoices remain due upon termination of the agreement.