Terms and Conditions
Last updated: March 2026
1. General
These terms and conditions apply to all laundry services provided by CleanFold Laundry, located at Jl. Padang Linjong No.7, Canggu, Bali, Indonesia. By using our services, you agree to these terms.
2. Services
CleanFold provides laundry services including wash, iron, fold, and special care. We handle all garments with care, but we are not responsible for damage caused by pre-existing wear, improper labeling, or items that are not suitable for standard laundry processes. Customers must inform us of any special requirements at the time of drop-off.
3. Our Cleaning Products
We use eco-friendly cleaning products in our laundry process, including detergent formulated with biodegradable surfactants. These products are not classified as hazardous or as dangerous goods and are safe for normal use. Product safety information is available on request.
4. Pricing and Payment
Prices are listed in Indonesian Rupiah (IDR). We accept cash, bank transfer, and digital payment methods. Prices are subject to change without prior notice. For online orders, the final price is confirmed only after we receive and process your items (for example, by weighing or counting them), as the exact amount cannot be determined in advance. Business clients may have separate pricing agreements.
5. Order Collection
Completed orders must be collected within 14 days. CleanFold is not responsible for items left uncollected beyond 30 days. We will attempt to contact the customer before disposal.
6. Liability
Our liability for lost or damaged items is limited to 10 times the laundry service fee for the affected item, with a maximum of IDR 500,000 per wash. Claims must be made within 24 hours of collection. We are not liable for items with undisclosed stains, color bleeding from poor fabric quality, or shrinkage of non-labeled garments.
7. Declined Extra Care
For items that our staff flag during quality check as requiring extra care (such as indoor drying instead of machine drying, or special/delicate handling), we will notify you and recommend the appropriate care. If you choose to decline this recommended extra care, we will proceed with the standard wash as instructed by you. By declining our recommended extra care, you accept full responsibility for any damage, shrinkage, color loss, or other harm that may result from not following our care advice, and CleanFold is not liable for such outcomes.
8. Delivery Services
Delivery services are available within the Canggu area. Delivery fees vary based on distance. CleanFold is not responsible for delays caused by traffic, weather, or other circumstances beyond our control.
9. Privacy
We collect personal information (name, phone number, address) solely for the purpose of providing our services. We do not share your personal data with third parties except as required by law or for delivery purposes. Data is stored securely in accordance with applicable regulations.
10. Dispute Resolution
Any disputes arising from these terms shall first be resolved through amicable negotiation. If no agreement is reached, disputes will be settled under the jurisdiction of the courts of Denpasar, Bali, Indonesia, in accordance with Indonesian law.
11. Changes to Terms
CleanFold reserves the right to update these terms at any time. Changes will be effective upon publication on our website. Continued use of our services after changes constitutes acceptance of the updated terms.
12. Contact
For questions about these terms, please contact us via WhatsApp at +62 813 3975 721 or email hello@cleanfoldbali.com.